Effective Date: 2nd January 2025
At Stay Caribbean, we are committed to protecting your personal information. Whether you’re booking a villa, browsing unique experiences, or managing a vacation rental, we prioritize transparency, privacy, and your trust. This Privacy Policy explains how we collect, use, store, and share your data.
1. Information We Collect
We collect personal information you provide to us and data collected automatically when you use our services:
• Information You Provide:
• Name, email, phone number, nationality
• Booking details, payment methods
• Travel preferences, messages with hosts or guests
• Property details if you are a host
• Automatically Collected Data:
• IP address, device type, browser, and language
• Usage data and preferences
• Location information (with consent)
• Cookies and analytics
2. How We Use Your Information
We use your information to:
• Process bookings and payments securely
• Facilitate communication between guests and hosts
• Personalize your experience and content
• Provide customer service and support
• Send marketing updates (only if you opt-in)
• Prevent fraud, enforce our terms, and comply with the law
3. Sharing of Information
We only share your personal information with:
• Hosts or guests (for the purpose of managing a booking)
• Trusted third-party service providers (e.g., payment processors)
• Authorities when legally required (e.g., anti-fraud, legal disputes)
• Partners for marketing (with your permission)
We never sell your personal data.
4. Data Retention and Security
• We retain your data for as long as your account is active or as required for legal obligations.
• We use encryption, secure servers, and access controls to protect your data.
5. Your Rights and Choices
You have the right to:
• Access, correct, or delete your personal data
• Opt-out of marketing communications
• Withdraw consent for data processing (where applicable)
• File a complaint with a privacy authority
You can update your preferences anytime by contacting us at privacy@staycaribbean.com.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze site usage. You can manage cookie preferences through your browser settings.
7. International Transfers
Your data may be transferred to and processed in countries outside of your own. We ensure all transfers comply with GDPR and UK Data Protection laws using standard contractual clauses and safeguards.
8. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors without parental consent.
9. Changes to This Policy
We may update this Privacy Policy occasionally. We will notify you via email or website banner of any significant changes.
10. Contact Us
For any privacy-related questions, contact:
Stay Caribbean Limited
UK Registration: 11409903
Jamaica Registration: 119527
Email: privacy@staycaribbean.com
