FAQs

For Guests

1. How do I book a property on Stay Caribbean?

Simply search your destination, travel dates, and preferred amenities. Once you find the perfect stay, click “Book Now” and follow the secure checkout process. You’ll receive confirmation by email and WhatsApp.

2. Can I cancel or modify my reservation?

Yes. Cancellation and modification terms depend on the property’s policy (Flexible, Moderate, or Strict). Please refer to the booking confirmation or contact us for support.

3. How do I know if a property is legitimate and secure?

All Stay Caribbean properties are verified for ownership, location, safety, and quality standards. Hosts are vetted and reviewed, and listings include real photos and guest ratings.

4. Is my payment secure?

Yes. We use encrypted payment systems and secure platforms to ensure your transactions are protected. We never store your card details.

5. What happens if I arrive and something is wrong with the property?

Please contact us immediately via WhatsApp or Live Chat. We’ll work with the host to resolve the issue or provide alternative accommodations, depending on the situation.

6. Do I get a refund if I cancel last minute?

Refunds depend on the property's cancellation policy. Non-refundable rates may apply. Check the policy before booking or reach out to our team for clarification.

7. What’s included in the booking price?

Your total includes nightly rate, cleaning fees, taxes, and service fees. Any extras like excursions or car rentals are billed separately unless otherwise stated.

8. Can I request early check-in or late check-out?

Yes. Many hosts are flexible, but it’s subject to availability. Please contact us or your host directly in advance to arrange special check-in/out times.

9. How do I contact Stay Caribbean support?

We’re here 24/7 via:

WhatsApp: +447740369248

Email: support@staycaribbean.com

Live Chat: Available on our website.

10. Are pets allowed in the properties?

This depends on the host’s pet policy. You can filter pet-friendly properties while searching or check the individual listing for more details.

11. What happens if I damage something during my stay?

Guests are responsible for any damages caused during their stay. A security deposit or damage protection plan may apply, as outlined in the booking terms.

12. Does Stay Caribbean offer car rentals or excursions?

Yes! We partner with trusted local providers for car rentals, guided tours, and water sports. You can add these during your booking or inquire post-confirmation.

For Hosts

🏝 Stay Caribbean – Property Owner FAQs

1. How do I list my property on Stay Caribbean?

Simply visit our Partner Sign-Up page and follow the step-by-step instructions. Once registered, you can upload photos, set availability, add pricing, and customize your policies.

2. What types of properties can I list?

You can list villas, apartments, cottages, beach houses, condos, guest suites, or boutique resorts—as long as they meet our safety, quality, and hospitality standards.

3. Is there a cost to list my property?

Stay Caribbean operates on a commission-based model. You only pay a fee when a successful booking is made. There are no upfront listing charges.

4. How do I receive payments?

Payouts are issued securely via bank transfer, PayPal, or other local methods—typically 24–48 hours after guest check-in, depending on your selected payout method.

5. Can I set my own pricing and rules?

Yes! You have full control over nightly rates, minimum stays, seasonal pricing, house rules, and cancellation policies.

6. Do I need to handle guest communication?

Yes, but we’re here to assist. You’ll receive booking notifications and guest inquiries via email, dashboard, or WhatsApp. You can also enable auto-replies and message templates.

7. What happens if a guest cancels or doesn’t show up?

The cancellation policy you select will determine if and how much you’re paid. You can choose from Flexible, Moderate, or Strict policies.

8. How does Stay Caribbean verify guests?

We use secure identity checks and booking history tracking, along with optional damage protection coverage for added peace of mind.

9. How do I handle guest damages?

If damage occurs, report it through your Host Dashboard within 48 hours of check-out. If eligible, you may claim through our damage protection program.

10. Can I sync my calendar with other platforms?

Yes! Our system supports iCal integration, so you can easily sync with Airbnb, Booking.com, and VRBO to avoid double bookings.

11. Can I list multiple properties?

Absolutely. Our dashboard supports portfolio management. Whether you have two or twenty properties, you can manage them all from one account.

12. How do I get support as a host?

Our Partner Success Team is available 7 days a week: