We strive to ensure every guest or customer has an exceptional experience with our services. However, we understand that plans can change. Please review our refund policy below:
⸻
1. Reservation-Based Services (e.g., Holiday Rentals, Bookings)
• Full Refund: Cancellations made 14 days or more before the check-in date will receive a full refund.
• Partial Refund: Cancellations made 7 to 13 days before check-in will receive a 50% refund.
• No Refund: Cancellations made less than 7 days before check-in are non-refundable.
• Force Majeure: In cases of emergencies such as natural disasters, government restrictions, or health crises, we may offer a credit voucher or partial refund at our discretion.
⸻
2. Retail or Food & Beverage Services (e.g., Tropical Fusion Smoothies, Juice Bar)
• Perishable Goods: Due to the nature of our freshly made products, all sales are final once the order is prepared or delivered.
• Incorrect Orders: If your order is incorrect or not as described, please notify us within 24 hours. We will either remake the item or issue a store credit.
• Allergies & Dietary Concerns: It is the customer’s responsibility to inform our team of any allergies. We are not liable for reactions due to undisclosed dietary restrictions.
⸻
3. Online Purchases (Products or Vouchers)
• Physical Products: Refunds or exchanges are available within 7 days of delivery if the item is unused and in original packaging. Return shipping costs are the responsibility of the customer.
• Digital Products or Vouchers: Non-refundable once delivered, unless the voucher was not activated or there was an error in delivery.
⸻
Contact Us
If you have any questions or need to request a refund, please contact our team via:
• Email: support@staycaribbean.com | info@jamaicaholidayrentals.com
• Phone: (+44) 203-372-5901
• WhatsApp: +1 (876) 840-6998
